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communiqué communiqué
Ministry of Foreign Affairs and Cooperation - 18/08/2015


Communiqué: The Ministry of Foreign Affairs and Cooperation launches an international toll-free number dedicated to listening to the complaints of the
Rabat 08.14.2015

The Ministry of Foreign Affairs and Cooperation announced the launch on Monday 17 August 2015 of an international toll-free number, dedicated to listening to the complaints of the Moroccan nationals living abroad, regarding consular services.   


Pursuant to the High Royal Instructions indicated in the Royal Speech on the occasion of the Feast of the Throne and in which the Sovereign insisted on the need to improve the contact and communication with  the members of the Moroccan community living abroad,  assimilate the services devoted to them, simplify and modernize procedures, and respect their dignity and preserve their rights, the Ministry of Foreign Affairs and Cooperation will launch Monday August 17th an international toll-free number (00 80000002015) set up for the members of the Moroccan community living abroad in order to receive their complaints regarding the consular services offered by the different Moroccan consular missions abroad.

This international toll-free number will go into service starting  this coming August 17th, from Monday to Friday, from 9h00 to 18h00, Moroccan time zone, and will concern, as a first step, France, Belgium, Germany, Netherlands, Spain, England and Italy.  

The Ministry proceeded to the set up of a unit in charge of monitoring, processing claims and taking the necessary actions

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